How Mamubazi Keeps Your Personal Information Secure

1 Introduction

This Privacy Policy applies to Mamubazi (mamubazi.app) and all of its associated services. It has been written with our Bangladeshi members in mind, in clear and straightforward language.

As a responsible platform, Mamubazi adheres to international data protection standards. We believe your personal information belongs to you — we use it only temporarily and solely to provide our services.

2 What Information We Collect

Mamubazi may collect the following types of information:

Mamubazi only collects the limited information listed above. We do not request any personal information beyond what is necessary.

3 How We Collect Information

Mamubazi collects your information in the following ways:

• Directly from you: When filling out the registration form, submitting KYC documents, or contacting support.
• Automatically: Through cookies, log files, and browser data while you use the platform.
• From your payment provider: Transaction details required to process deposits and withdrawals.
• From verification services: Trusted third parties may be engaged to help verify your identity as part of the KYC process.

4 How Your Data Is Used

Mamubazi uses your information for the following purposes:

• Creating and managing your account.
• Processing deposits, withdrawals, and other financial transactions.
• To provide customer service and support.
• Preventing fraud, money laundering, and other illegal activities.
• Ensuring the security of the platform.
• To deliver a personalized experience tailored to your preferences.
• Enforcing our Responsible Gaming policy.
• Meeting legal and regulatory obligations.
• Sending promotional offers and updates (if you have given your consent).

Mamubazi does not sell or share your data with any advertising networks.

5 Sharing Information with Third Parties

In certain circumstances, Mamubazi may share limited information with trusted third parties:

• Payment Providers: To process transactions — only the minimum necessary information.
• KYC and identity verification services: To verify your age and identity.
• Legal Authority: Where required by law or to assist in the investigation of criminal activity.
• Technology Service Providers: Cloud and server services required to operate the platform.

Each third party is contractually bound to not use your data for their own purposes and to comply with our privacy standards.

6 Cookie Policy

The Mamubazi website uses cookies and similar technologies. Cookies are small data files stored on your device that help the platform run more smoothly.

• Essential Cookies: Required for login sessions and site security — disabling these cookies will prevent the site from functioning properly.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand how the platform is being used — all data is anonymous.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the availability of some platform features.

7 Data Retention Period

Mamubazi does not retain your data longer than necessary. As a general rule:

• All data is retained for as long as your account remains active.
• After account closure, financial transaction records may be retained for up to 5 years to meet legal obligations.
• Marketing preferences are retained until you withdraw your consent.
• Security logs are typically retained for up to 1 year.

Once the retention period expires, data is securely deleted or anonymized.

8 Security Measures

To keep your data safe, Mamubazi employs industry-standard security measures:

• 256-bit SSL/TLS encryption — applied to all data transfers.
• Passwords are bcrypt-hashed — never stored in plain text.
• Regular security audits and penetration testing.
• 24/7 security monitoring.
• Two-factor authentication (2FA) support.
• Instant alerts if a suspicious login is detected.

9 Children's Privacy

Mamubazi is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

If we become aware that a minor has created an account, it will be closed immediately and all associated data will be deleted. If a parent or guardian suspects their child is using Mamubazi, please contact our support team.

10 Policy Changes

Mamubazi may update this Privacy Policy when necessary. Our approach depends on the nature of the change:

• Minor changes: Only the "Last Updated" date at the top of the page will be revised.
• Major changes: Members will be notified via email and an on-platform notification.
• Fundamental changes: Active members will be asked to explicitly consent to the new terms.

Continued use of the platform after any changes will be considered acceptance of the updated policy.

11 Contact

For any privacy-related questions, requests, or complaints, please contact our Data Protection Team:

• Email: support@mamubazi.app
• Live Chat: after logging in to the platform
• Support Hours: 24/7, in Bengali

We aim to respond to all data-related requests within 30 days.